Help & FAQs

Here are some questions we get all the time. If you can't find what you are looking for contact us today.

How long does the helmet record for?

The helmet will record simultaneous front and rear vision (from a full battery charge for 3.5 hours).

How can I extend the record time?

The helmet can be plugged into any 5V power bank to extend its run time, typically a 5V - 1000 mA (Milliamp) power bank will extend the helmet “run time” for 1 hour; for example, a 3000 mA power bank will extend the life for approximately 3 hours

What size Micro SD card is included in the helmet?

Each separate camera housing has its own Class 10’ 32GB micro SD card (there are 2 cards in the helmet) due to the complexity of the electronics they cannot be removed under any circumstances.

Do I need to download the data to free up the SD card to keep recording?

No, the on-board helmet computers are set to record vision and sound data in 2 minute, continuous loops, that means when the data recording loops are full, the computer automatically overwrites new vision and sound data over the first recorded 2 minute loop, and then the second (and so on)

How long do the Micro SD cards record for?

Each camera records in true HD @ 1920 x1080p x 30 fps (frames per second) this means that each camera is recording approximately 100MB (Megabytes) per minute in two-minute loops, so the 32 GB last for approximate 4 hours before the first vision and sound loop is overwritten

Can I extend the record time?

NO, the only way to do this would be to download the data card to a computer (emptying the cards memory) and starting again; if there is a special need contact Cyclevision to enquire about a special order for you to suit your need. (under no circumstances should you try to open the helmet as it will result in damage to the electronics)

Is the helmet repairable?

NO, due to the complexity of the internal electronics any attempt to open the camera housings will result in damage. If there is a problem with the helmet contact Cyclevision.

What is the warranty period?

The Warranty period for the Cyclevision helmet is one (1) year from date of purchase. If during this period the helmet is faulty and has not been tampered with, please contact Cyclevision immediately to arrange return of the helmet to us (with proof of purchase) and we will replace it free of charge  

How do I link Wi-Fi for the rear camera viewing?

The App that Cyclevision has chosen to use with this camera is OTCam360 (free to download off the net) – please go to “instruction manual” on this site for exact details on setting the App up for your helmet

Does the Wi-Fi use my “data allowance”?

NO, the Helmet sets up a local LAN between your phone and the helmet, and uses no carrier data to do this.

Do I need to be in range of my ‘Carrier’ to use the Wi-Fi?

Yes, you must have a phone signal in order to use the Wi-Fi, when the signal drops out it will freeze the smartphone screen till the signal is re-established

Why is the helmet not Bluetooth to your phone for the rear vision, that way you do not need to rely on a signal from you mobile provider?

Bluetooth cannot handle the size data loops that are transmitted between the helmet and your phone and would result in lengthy video delay from “real time events” and the vision you see on the phone (basically a car would be hundreds of metres in front of you before you even saw it approaching on your smartphone screen if we tried to use Bluetooth)

Is there a delay between the real time events and the vision I see on my smartphone screen?

Cyclevision has used two processors (one in each camera housing) in order to reduce “Video Latency” to a minimum, “Video latency” is the delay from real time events and what you see on your smartphone screen; currently the video latency is around 0.2 millisecond

If two or more people have the Cyclevision helmet on at one time, how do I recognise my specific helmet in the ‘available’ Wi-Fi list on my smartphone?

When you first turn the helmet on and connect it to Wi-Fi through the App ‘OTCam360’ you will be asked to name the front and rear Wi-Fi connections (for example: robs-CYC-front-vision & robs-CYC-rear-vision) – (whatever you like to call it) this will set your helmet apart from others

Can the helmet be used for other activities?

the technical and correct answer is ‘No’ the helmet was designed, tested and certified to Australian and New Zealand bicycle helmet standards AS/NZS2063/2008 and other international testing standards, but always as a bicycle helmet. However we fully understand the helmet will be used for many other purposes but if the helmet becomes faulty as a result of misuse then we will not be able to honour the warranty. i.e. if someone takes it jet-skiing or snorkelling it would void the warranty

Can the helmet be used in the rain?

Yes, the helmet has been tested to be water resistant to IP 65 rating, (but in saying that we don’t want someone to put a high pressure spray nozzle up next to the helmet and blow it away. (that would be silly) the front and rear camera housings and the battery housings are fully sealed with ‘O-rings and the micro USB port is rated as water proof as well, all this sealing is to protect the internal electronics from moisture entry

There is a small hole in the front and rear of the helmet what is this for?

What looks to be a small hole in the front of the helmet is not a hole, it’s backed and sealed by a microphone that records sound from the front PCB and in rear below the on/off button there is also a sealed microphone hole for sound recording from the rear PCB

The silver triangle to the side of the camera lens in the front and the rear of the rear camera housing get warm to touch: is this a problem?

No, these are what’s called ‘heat sinks’ and as our electronics are fully enclosed in sealed housings we need to radiate any minor heat build-up away from the front and rear on-board microprocessors (which naturally build up heat when in use) these heat sinks act as radiators and provide an efficient pathway for this heat to leave the camera housings

Will the battery explode with impact?

No’ the 5v 3200Ma Lithium Polymer battery is very low power; the battery is wrapped by the manufacturing factory when it is made, then we enclose it in a shock absorbing layer of foam, it is then enclosed into its own housing, which is then enclosed by the helmet manufacturing foam. The Cyclevision test helmets get sent for testing with all electronics (including the battery) to the registered testing agencies, whereby they are tested past the point of required certificated destruction (at our request) and we have not had any helmet batteries fail or leak. So, with proper use and care for the product segment this helmet is designed for, we understand the battery to be safe

I have been in an accident and the helmet is showing signs of cracking can I remove the electronics and put them into another helmet?

No, due to the complexity of the electronic build process we do not recommend that any repairs or removal and swapping of the electronic components be attempted. Any attempt to open the helmet will result in voiding of warranty. All bicycle helmet manufacturers will tell you that after a serious accident involving damage to your bicycle helmet, it is strongly advised that you replace the helmet - it saved you once, you owe it to yourself and your loved ones to get another helmet!